Two weeks ago, I went to Orlando for some hang time and I stayed at the Wyndham resort in Orlando. I had an amazing time, the weather was good, the pool was great and there's a bar right by the pools. (There were 3 I believe). Then I had a really disgruntled worker who didn't quite grasp the concept of customer service. I asked him to make my drink with little ice(it's 90 degrees over there the ice melts really quick)no oranges (allergic). He puts an orange on my drink and fills it to the top with ice. Naturally I kindly asked him to make it over. He gets an attitude puts the same amount of ice and slides it to me. I'm like you've got to be kidding me. After him I did not buy another drink at the bar. The two previous bartenders one of which was pregnant were both very polite. Okay to get to the point, Wyndham asked me to fill out a brief survey.(I'm a huge fan of surveys MARKETING grad hello!) So I filled it out and received a response from the manager.

"Dear Rana Seabrook:

Thank you for completing our Guest Survey regarding your recent stay at our property.

I apologize for any lack of staff friendliness or attentiveness that you experienced while at Gatorville. This type of behavior is unacceptable and has been forwarded to our culinary team. Your feedback is very important to us and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again!

If we can be of assistance in the future, please do not hesitate to contact us at (40"


Thank you so much Angela for responding! I will definitely be back to the Wyndham in Orlando!!! <3333